Privacy Policy
Cleaners Time
Effective Date: July 11, 2026
Cleaners Time ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and residential cleaning services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
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Request a cleaning estimate
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Schedule a cleaning appointment
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Contact us by phone, email, or online forms
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Subscribe to newsletters or promotions
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Leave reviews or testimonials
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Participate in surveys or promotions
The information we collect may include:
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Full name
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Home address
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Email address
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Telephone number
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Billing address
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Payment information (processed securely through third-party payment providers)
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Preferred cleaning schedule
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Special cleaning instructions
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Communications with our customer service team
Cleaners Time
Effective Date: July 11, 2026
Cleaners Time ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our website and residential cleaning services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
-
Request a cleaning estimate
-
Schedule a cleaning appointment
-
Contact us by phone, email, or online forms
-
Subscribe to newsletters or promotions
-
Leave reviews or testimonials
-
Participate in surveys or promotions
The information we collect may include:
-
Full name
-
Home address
-
Email address
-
Telephone number
-
Billing address
-
Payment information (processed securely through third-party payment providers)
-
Preferred cleaning schedule
-
Special cleaning instructions
-
Communications with our customer service team
2. Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Date and time of visits
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Referral website
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Website usage statistics
This information helps us improve our website and customer experience.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Remember your preferences
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Improve website functionality
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Analyze website traffic
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Measure marketing effectiveness
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Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
4. How We Use Your Information
We use your information to:
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Schedule and provide cleaning services
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Process payments
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Respond to inquiries
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Send appointment confirmations and reminders
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Provide customer support
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Improve our website and services
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Personalize your experience
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Prevent fraud
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Maintain business records
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Comply with legal obligations
With your consent where required, we may also send promotional emails, special offers, or newsletters. You may opt out at any time.
5. SMS and Text Message Communications
If you provide your mobile phone number, Cleaners Time may send text messages regarding:
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Appointment confirmations
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Appointment reminders
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Service updates
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Customer support
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Promotional offers (only where permitted or with your consent)
Message and data rates may apply depending on your mobile carrier.
You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance or contact us directly.
Your consent to receive text messages is not a condition of purchasing our services.
6. Payment Information
Payments are processed through secure third-party payment processors.
Cleaners Time does not store your complete credit card numbers on our servers.
Payment processors maintain their own privacy and security policies.
7. How We Share Information
We do not sell or rent your personal information.
We may share information only with:
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Payment processors
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Scheduling software providers
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Customer relationship management providers
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Email and SMS communication providers
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Website hosting providers
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Marketing service providers
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Legal authorities when required by law
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Professional advisors such as attorneys or accountants
All service providers are expected to safeguard your information and use it only for authorized business purposes.
8. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain personal information only as long as necessary to:
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Provide our services
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Process transactions
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Maintain business records
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Resolve disputes
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Comply with legal and tax obligations
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Enforce our agreements
When information is no longer needed, it is securely deleted or anonymized where appropriate.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
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Access the personal information we hold about you
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Correct inaccurate information
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Request deletion of your personal information
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Request a copy of your information
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Object to certain processing activities
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Withdraw consent where processing is based on consent
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Opt out of marketing communications
To exercise your rights, please contact us using the information below.
11. Children's Privacy
Our services are intended for adults.
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.
13. Testimonials and Reviews
If you voluntarily submit a review or testimonial, we may display your first name, last initial, city, or other information you approve for marketing purposes.
We will not publish personal information beyond what you have authorized.
14. Business Transfers
If Cleaners Time is involved in a merger, acquisition, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable law.
15. Do Not Track Signals
Some web browsers offer a "Do Not Track" feature.
Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any revisions become effective when posted on this website.
The Effective Date at the top of this policy indicates when it was last updated.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
17. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Cleaners Time
Email: info@cleanerstime.com
Phone: 830-302-3925
Website: www.cleanerstime.com
Mailing Address: 508 Pat Booker Rd. #5028, Universal City, TX 78148
Business Hours: Mon – Fri: 8am - 5pm, Saturday: 9am - 5pm, and Sun: 9am - 4pm
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.