Terms & Conditions
Cleaners Time
Effective Date: July 11, 2026
Welcome to Cleaners Time. By booking, purchasing, or using our residential cleaning services, you agree to the following Terms and Conditions. These terms are intended to ensure a clear understanding between Cleaners Time ("Company," "we," "our," or "us") and the customer ("Client," "you," or "your").
1. Services
Cleaners Time provides professional residential cleaning services, including but not limited to:
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Standard Cleaning
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Deep Cleaning
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Move-In/Move-Out Cleaning
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Recurring Cleaning Services
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Vacation Rental Cleaning
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Specialty Cleaning Services
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The scope of work will be determined by the service selected during the booking process.
2. Booking and Scheduling
Appointments may be scheduled through our website or by email.
Appointments are confirmed only after you receive confirmation from Cleaners Time.
We reserve the right to decline or reschedule appointments due to weather, staffing, emergencies, or other unforeseen circumstances.
Arrival times are estimates. While we strive to arrive on time, traffic, weather, and previous appointments may occasionally cause delays.
3. Access to Property
The Client is responsible for providing safe and timely access to the property.
If our cleaning professionals cannot access the property upon arrival, a lockout fee of up to 100% of the scheduled service may be charged.
Clients must ensure that utilities, including water and electricity, are functioning during the scheduled appointment.
4. Pricing
Pricing is determined based on several factors, including but not limited to:
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Home size
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Number of bedrooms and bathrooms
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Current condition of the property
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Type of cleaning service requested
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Frequency of service
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Additional services or add-ons selected
All quotes provided by Cleaners Time, whether through our website, by telephone, email, or in person, are estimates based on the information provided by the Client and are valid for seven (7) calendar days from the date issued, unless otherwise stated in writing.
Final pricing may be adjusted if the actual condition, size, accessibility, or scope of work differs materially from the information provided at the time the estimate was prepared. Circumstances that may result in a pricing adjustment include, but are not limited to, excessive buildup of dirt or debris, additional rooms or areas to be cleaned, pet hair accumulation, biohazard conditions, or the addition of requested services.
If a pricing adjustment is necessary, Cleaners Time will make reasonable efforts to notify the Client and obtain approval before performing any additional work that would increase the quoted price. If the Client declines the revised pricing, Cleaners Time reserves the right to modify the scope of work or cancel the appointment.
5. Payment Terms
Payment is due in full before any cleaning services are scheduled, unless otherwise agreed in writing by Cleaners Time.
We accept major credit cards, debit cards, and approved electronic payment methods.
Returned payments, chargebacks, or declined transactions may result in additional fees.
Outstanding balances may result in the cancellation or suspension of scheduled or future services until payment has been received in full.
6. Cancellation and Rescheduling
Clients may cancel or reschedule without penalty by providing at least 24 hours' notice.
Cancellations made with less than 24 hours' notice may be charged up to 50% of the scheduled service price.
Same-day cancellations or failure to provide property access may result in a charge of up to 100% of the scheduled service.
7. Satisfaction Guarantee
Customer satisfaction is important to us.
If you are dissatisfied with the quality of service, you must notify Cleaners Time within 24 hours of your cleaning appointment.
We may, at our discretion, return to re-clean the affected areas at no additional cost.
Refunds are generally not provided once services have been completed.
8. Client Responsibilities
Clients agree to:
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Secure pets during service.
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Remove valuable or irreplaceable items from work areas.
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Inform us of fragile items or surfaces requiring special care.
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Notify us of any hazards within the home.
Cleaners Time is not responsible for damage resulting from unstable, improperly installed, or previously damaged items.
9. Pets
We are happy to clean homes with pets.
For everyone's safety, aggressive animals must be secured before our team arrives.
If our cleaners feel unsafe due to pets, the appointment may be terminated and cancellation fees may apply.
10. Health and Safety
Our employees reserve the right to refuse service if the property presents unsafe or hazardous conditions, including but not limited to:
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Biohazards
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Mold infestations
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Human or animal waste
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Pest infestations
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Dangerous structural conditions
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Illegal activity
Additional charges may apply if extraordinary cleaning conditions are encountered.
11. Damages and Claims
Although we exercise the highest level of care, accidents may occasionally occur.
Claims for damage must be reported within 24 hours of service.
Cleaners Time reserves the right to inspect and investigate any claim before determining responsibility.
We are not responsible for:
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Pre-existing damage
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Normal wear and tear
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Improperly secured fixtures
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Faded finishes
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Artwork
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Antiques
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Jewelry
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Cash
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Collectibles
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Electronics unless directly caused by our negligence
12. Limitation of Liability
To the fullest extent permitted by law, Cleaners Time's total liability shall not exceed the amount paid by the Client for the specific cleaning service giving rise to the claim.
We shall not be liable for indirect, incidental, special, or consequential damages.
13. Right to Refuse Service
Cleaners Time reserves the right to refuse or discontinue service for reasons including but not limited to:
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Unsafe working conditions
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Harassment or abusive behavior
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Illegal activities
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Threatening conduct
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Failure to comply with these Terms and Conditions
14. Photographs
Our cleaning technicians may take before-and-after photographs for quality assurance and documentation purposes.
Photographs will not intentionally include identifying personal information and will not be used for marketing without the Client's consent.
15. Website Use
By using our website, you agree not to:
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Attempt unauthorized access to our systems
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Interfere with website functionality
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Upload malicious software
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Use our website for unlawful purposes
All website content, including text, graphics, logos, and images, remains the property of Cleaners Time unless otherwise stated.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We do not sell your personal information to third parties.
Information is collected solely for providing services, processing payments, customer support, and business operations.
17. Force Majeure
Cleaners Time shall not be liable for delays or failure to perform services caused by circumstances beyond our reasonable control, including:
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Severe weather
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Natural disasters
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Power outages
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Government actions
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Labor disputes
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Public health emergencies
18. Governing Law
These Terms and Conditions shall be governed by the laws of the state in which Cleaners Time operates, without regard to conflict of law principles.
Any disputes arising under these terms shall be resolved in the appropriate courts located within that jurisdiction.
19. Changes to Terms
Cleaners Time reserves the right to modify these Terms and Conditions at any time.
Updated versions become effective immediately upon publication on our website.
Continued use of our services constitutes acceptance of the revised Terms.
20. Contact Information
Cleaners Time
Email: info@cleanerstime.com
Phone: 830-302-3925
Website: www.cleanerstime.com
Business Hours: Mon – Fri: 8am - 5pm, Saturday: 9am - 5pm, and Sun: 9am - 4pm
For questions regarding these Terms and Conditions, please contact us using the information above.